Terms of service

OVERVIEW

Welcome to EMORA Collection. These Terms of Service ("Terms") apply to your use of the EMORA Collection website and your purchase of products from us.

By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.

EMORA Collection operates this online store using Shopify, which provides the platform that allows us to sell our products to you.

These Terms should be read together with our Privacy Policy, Returns & Exchanges Policy, Shipping & Delivery Policy and Pre-Order Policy.

USING OUR WEBSITE

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of EMORA Collection or any other person.

You must provide accurate and complete information when placing an order or creating an account.

You are responsible for keeping your account information and login details secure and for any activity carried out through your account.

OUR PRODUCTS

We make every reasonable effort to ensure that product descriptions, images, colours, sizing information and other product information on our website are accurate.

Colours may appear slightly different depending on your device, screen settings and lighting.

Product measurements and sizing information are provided as a guide. We recommend reviewing our Size Guide before placing an order.

We reserve the right to update product information, discontinue products or make reasonable changes to our products where necessary.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

ORDERS

When you place an order with EMORA Collection, you are making an offer to purchase the products selected at the price displayed at the time of purchase.

An order is accepted when we send you an order confirmation.

We reserve the right to cancel an order in circumstances where we are unable to supply the product, there has been an obvious pricing or product information error, or where we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will provide a refund for the amount paid for the cancelled order.

Once an order has been accepted, cancellation requests are subject to our Returns & Exchanges Policy and, where applicable, our Pre-Order Policy.

Please check your order carefully before completing your purchase.

PRE-ORDERS

Some EMORA Collection products are offered as pre-orders.

Pre-order products are not immediately available for dispatch. Pre-order products may need to be manufactured and transported to Australia before your order can be packed and shipped.

By placing a pre-order, you acknowledge that your order will not be dispatched immediately and that additional time is required before your item is ready to ship.

Estimated timeframes provided by EMORA are estimates only and may be affected by manufacturing, freight, customs, supplier or other circumstances outside our reasonable control.

Please refer to our Pre-Order Policy for further information about how pre-orders work, cancellations, delays and refunds.

Nothing in our Pre-Order Policy or these Terms limits your rights under the Australian Consumer Law.

PRICES AND PAYMENT

All prices displayed on the EMORA Collection website are in Australian dollars (AUD).

The price payable for a product is the price displayed at the time your order is placed, unless there is an obvious pricing error.

Shipping charges are displayed separately at checkout unless free shipping applies.

We accept the payment methods made available through our checkout.

You agree to provide accurate and current payment and contact information when placing an order.

If a payment is declined or cannot be processed, we may be unable to accept or fulfil your order until payment has been successfully received.

SHIPPING AND DELIVERY

We currently ship within Australia.

Shipping costs and available shipping options are displayed at checkout.

Our standard shipping rate is $8 AUD.

Free standard shipping is available for orders of $100 AUD or more, subject to the shipping terms displayed at checkout.

For pre-order products, please allow additional time for manufacturing and freight before your order is packed and dispatched.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

Delivery timeframes provided by carriers are estimates and may vary depending on the destination, carrier, weather, peak periods and other circumstances.

If an issue occurs with your delivery, please contact us at emora.collectionn@gmail.com and we will do our best to assist you.

Nothing in these Terms limits your rights under the Australian Consumer Law if we fail to supply goods within the required timeframe.

RETURNS, EXCHANGES AND REFUNDS

Our Returns & Exchanges Policy explains our process for returns, exchanges and refunds.

Our policies apply in addition to your rights under the Australian Consumer Law.

We do not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

For change-of-mind returns or exchanges, the conditions set out in our Returns & Exchanges Policy will apply.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms, our policies or any other information provided by EMORA Collection is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

INTELLECTUAL PROPERTY

All content on the EMORA Collection website, including our name, logo, branding, photographs, product images, graphics, text, designs and other materials, belongs to EMORA Collection or is used with permission.

You must not copy, reproduce, modify, distribute, publish, sell or commercially use our content without our prior written permission.

EMORA Collection and its branding may not be used in a way that suggests an unauthorised association, endorsement or partnership.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties, including payment providers, Shopify and social media platforms.

We are not responsible for the content, availability, privacy practices or policies of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

PRIVACY

We collect and use personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be collected, used and processed as described in our Privacy Policy.

Our Privacy Policy explains how we handle personal information and how you can contact us about privacy matters.

WEBSITE AVAILABILITY AND ERRORS

We aim to keep the information on our website accurate and up to date.

However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

If we identify an obvious error in product information, pricing or availability, we may correct the error and, where appropriate, contact affected customers.

PROHIBITED USE

You must not use our website:

- for any unlawful purpose;
- to infringe our intellectual property rights or the rights of others;
- to transmit malicious software or harmful code;
- to interfere with the operation or security of our website;
- to collect personal information from other users without permission;
- to impersonate another person or business; or
- in any way that could damage EMORA Collection, our customers or our website.

LIMITATION OF LIABILITY

To the extent permitted by law, EMORA Collection is not responsible for losses that are not reasonably foreseeable arising from your use of our website.

Nothing in these Terms excludes, restricts or modifies any liability that cannot lawfully be excluded, restricted or modified, including rights and remedies available under the Australian Consumer Law.

CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.

The latest version of these Terms will be published on our website.

Any changes will apply from the date they are published, unless otherwise stated.

GOVERNING LAW

These Terms are governed by the laws of South Australia, Australia.

Any applicable disputes will be subject to the laws and courts of South Australia, subject to any rights you may have under applicable consumer protection laws.

If you have any questions about these Terms, please contact us:

EMORA Collection
Email: emora.collectionn@gmail.com