Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

PRE-ORDERS

Some EMORA Collection products are offered as pre-orders. When you place a pre-order, you are purchasing a product that is not currently ready for immediate dispatch.

Full payment is taken at the time your pre-order is placed.

Pre-order items require additional time to be manufactured and transported to Australia before they can be packed and dispatched. Please refer to the product page for information about the expected pre-order timeframe.

CANCELLING A PRE-ORDER

If you wish to cancel your pre-order before it has been fulfilled, please contact us as soon as possible at emora.collectionn@gmail.com.

We will consider cancellation requests on a case-by-case basis. If your order has already been processed, packed or dispatched, cancellation may no longer be possible, and our Returns & Exchanges Policy will apply.

If EMORA Collection is unable to fulfil your pre-order, we will contact you and provide an appropriate refund.

DELAYS

Pre-order timeframes are estimates and may be affected by manufacturing, supplier, freight, customs or other circumstances outside our reasonable control.

If there is a significant delay or we are unable to fulfil your order, we will communicate with you and provide any rights or remedies available to you under applicable law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

If you have any questions about cancelling a pre-order, please contact us at emora.collectionn@gmail.com.