Refund policy

RETURNS & EXCHANGES POLICY

At EMORA Collection, we want you to feel confident in your purchase. If you need to return or exchange an item, please read the information below.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must:

- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging where reasonably possible
- Not have any makeup, perfume, deodorant, stains, pet hair or other marks
- Include proof of purchase

We recommend trying on activewear over underwear for hygiene reasons.

To request a return, please contact us at:

emora.collectionn@gmail.com

Please contact us before sending anything back. We will provide return instructions and the appropriate return address.

CHANGE-OF-MIND RETURN SHIPPING

For change-of-mind returns, the customer is responsible for the cost of returning the item to EMORA Collection.

We recommend using a tracked postage service, as EMORA Collection cannot be responsible for items lost in return transit where the customer has chosen the shipping method.

Once your return has been received and inspected, we will confirm whether it meets our return conditions.

EXCHANGES

If you would like to exchange your item for another size or colour, please contact us within 30 days of receiving your order.

Exchanges are subject to availability.

If the requested size or colour is unavailable, we may offer an alternative solution, including a refund where appropriate.

Customers are responsible for return postage for change-of-mind exchanges.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if:

- Your item is faulty or damaged
- You received the wrong item
- Your item is significantly different from what was described
- Your item has another problem covered by the Australian Consumer Law

Please email emora.collectionn@gmail.com with your order number and, where possible, photographs showing the issue.

We will assess the issue and work with you to provide the appropriate remedy.

If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.

If we confirm that a product has a problem covered by the Australian Consumer Law, we will cover any reasonable return postage costs.

SALE ITEMS

Sale items may be eligible for change-of-mind returns subject to the same return conditions outlined above, unless otherwise stated at the time of purchase.

Sale items are still covered by your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights.

PRE-ORDER ITEMS

Pre-order items are subject to the same Australian Consumer Law rights as other EMORA products.

If you change your mind about a pre-order, please contact us as soon as possible. Cancellation requests are handled in accordance with our Pre-Order Policy and Purchase Options Cancellation Policy.

If a pre-order cannot be fulfilled or there is another issue covered by the Australian Consumer Law, we will provide the appropriate remedy.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

For approved change-of-mind returns, refunds will be issued to the original payment method.

Please allow reasonable processing time for your refund to appear in your account after it has been issued. Processing times may vary depending on your payment provider or financial institution.

Where a refund is required under the Australian Consumer Law, it will be provided in accordance with your applicable consumer rights.

NON-RETURNABLE ITEMS

We may not accept change-of-mind returns for items that have been worn, used, washed, damaged, soiled or otherwise returned in a condition that does not meet our return requirements.

This does not affect your rights under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Australian Consumer Law provides consumers with automatic guarantees that cannot be excluded.

If a product has a major problem, consumers may have the right to choose a refund or replacement. For a minor problem, the business must provide an appropriate remedy in accordance with the Australian Consumer Law.

If you have any questions about a return or exchange, please contact:

EMORA Collection
Email: emora.collectionn@gmail.com