We want you to feel confident in your EMORA purchase. Please read our returns and exchanges information below before making a request.

CHANGE OF MIND

If you change your mind about your purchase, we accept returns of eligible items within 14 days of delivery. Items must be unworn, unwashed and in their original condition, with all original tags attached.

For hygiene reasons, items that have been worn, washed or damaged cannot be accepted for a change-of-mind return.

EXCHANGES

We offer exchanges on eligible items within 14 days of delivery. Items must be unworn, unwashed and in their original condition, with all original tags attached.

If you would like to exchange an item for a different size or colour, please contact us before sending your item back. Exchanges are subject to availability.

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, please contact us as soon as possible with your order number and clear photos of the issue. We’ll assess the issue and work with you to arrange an appropriate solution.

Faulty items are handled in accordance with your rights under Australian Consumer Law.

HOW TO REQUEST A RETURN

To request a return or exchange, please contact us within 14 days of receiving your order. Include your order number and the reason for your request, and we’ll provide you with the next steps.

Please wait for confirmation from EMORA before sending any items back.