HERE ARE SOME FREQUENTLY ASKED QUESTIONS.
ORDERS
WHEN WILL MY ORDER BE SHIPPED?
All EMORA pieces are in stock and ready to order! Orders are typically processed and dispatched within 2–3 business days. Once your order has been shipped, you’ll receive a confirmation email with your tracking information so you can follow your EMORA order every step of the way.
WILL I RECIEVE A CONFIRMATION EMAIL?
Yes. Once your order has been successfully placed, you’ll receive an order confirmation email. If you haven’t received one, please check your spam or junk folder before contacting us.
SIZING & FIT
HOW DO I KNOW WHAT SIZE TO CHOOSE?
Please refer to our Size Guide before placing your order. We recommend taking your measurements and comparing them with our size chart to find your best fit.
WHAT IF IM IN BETWEEN SIZES?
If you’re between sizes, we recommend considering your preferred fit and checking the individual product description for further fit information. If you’re still unsure, feel free to contact us and we’ll be happy to help.
SHIPPING
DO YOU OFFER LOCAL DELIVERY?
Yes! EMORA offers local delivery to customers in Mount Gambier and selected surrounding Limestone Coast areas. Simply select Local Delivery at checkout if your address is eligible. For customers outside our local delivery area, Australia-wide shipping is available.
WHERE DO YOU SHIP?
We currently ship across Australia.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are generally processed within 2-3 business days. Once your order has been shipped, delivery times will depend on your location.
WHAT IF I ENTER THE WRONG ADDRESS?
Please double-check your shipping details before completing your order. If you notice an incorrect address, contact us as soon as possible. We cannot guarantee that your address can be changed once your order has been processed or shipped.
RETURNS & EXCHANGES
DO YOU ACCEPT RETURNS?
We accept returns in accordance with our Returns & Exchanges Policy. Please ensure you review the policy before purchasing.
WHAT CONDITION DOES AN ITEM NEED TO BE IN TO BE RETURNED?
Items must be unworn, unwashed and in original condition, with all original tags attached. For hygiene reasons, we cannot accept items that have been worn or washed.
WHAT IF I RECEIVE THE WRONG OR FAULTY ITEM?
We’re sorry! Please contact us at emora.collectionn@gmail.com as soon as possible with your order number and photos of the issue. We’ll work with you to resolve it.